One of the most basic goals of our organization is to provide our customers with a safe environment to shop and work in our small, neighborhood store locations. The current COVID-19 Coronavirus outbreak presents challenges we've never experienced, however, we're up to the challenge and following CDC guidelines in order to ensure safe shopping for you and our employees. No matter how you prefer to shop, we're here to safely serve you with great prices, expert sales advice and professional delivery.
We introduced rigorous additional cleaning of our showroom. Displays, workstations and common areas are being wiped down often. We have updated hours to ensure thorough cleaning of our showroom. The size of our showroom ensures that you can easily shop safely without interaction with others. Our sales professionals are taking extra precaution to sanitize and will practice social distancing when interacting with customers. We also provide disposable bed covers in our mattress department as we always have.
How We Prep for a Safe Delivery
We have been made vigilant and aware of the ever-changing circumstances surrounding the Coronavirus (COVID-19) and we plan to take every possible precaution to ensure our customers and employees remain safe and in good health. We have launched a more thorough and intensive cleaning program to improve the overall hygiene of the delivery process. We are reducing employee interaction as much as possible to limit the spread and prevent future outbreaks of the COVID-19 virus. It is our number one priority to take the necessary precautions to keep you safe. Here's what we plan to do.
If we are delivering a mattress, then that product and all necessary equipment need to be cleaned beforehand. Our showrooms are professionally cleaned daily—products, phones, counters, doors, and so on. They are cleaned throughout the workday and during the evenings after closing. We plan to increase our daily cleanings two or three more times per day. This means if you're expecting a mattress or adjustable base, we have taken the measures to properly sanitize your appliance upon delivery. The same goes for the delivery equipment. We are also taking the time to properly sanitize dollies, tools, delivery trucks, pens, anything that you might come in contact with.
We are a local company that does not need to travel abroad. All our deliveries will remain within our local market. We have also canceled all travel for conventions and conferences at this time. This includes team associates from moving from store to store. We want to limit our interactions to our co-workers at located at their assigned store location. All our in-person interaction with vendors and staff at different store locations will be replaced by a video chat or phone call for the time being.
Chat with Us
In case you want to postpone your delivery and need to get ahold of us, there are several ways you can contact us and our expert team of associates is available to help with all of your questions and needs. We have a handful of team members dedicated to live chat and answering phone calls during our business hours. You can check our website, blog, and social media for updates, and live chat with us if you have questions regarding your order or delivery status.
How You Can Help
If you are feeling ill, stay home and postpone your mattress delivery. We can reschedule free of charge and find a time that works for both you and our team.